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Terms & Conditions

Acceptance of general terms and conditions

By ordering from our site, you accept our general terms and conditions, including our Privacy Statement.

For terms and conditions of purchasing, shipping and returns please go here.

Price changes

DuraScent reserves the right to change prices. Prices at the time of placing an order are valid throughout the buying process. *At times where software or human errors for instance list products with an obvious faulty price, DuraScent reserves the rights to cancel the order -notifications will be given.

Change of product assortment

DuraScent reserves the right to change its stock availability on the site and to remove items from the product range before a purchase has been registered.

Product information

We do our best to make sure that all of the content on our site is correct. However, as we are only human, we reserve the right that unintentional errors may occur. Colours on your computer screen are not always 100 % accurate.

Under 18 years old?

If you are under the age of 18, your parent's or guardian’s consent is required to make purchases on this web shop.

Damage during transportation

All shipped packages are insured. If the package and/or the content is damaged upon arrival, please report it to the courier upon delivery. When returning goods to us, do not use snail mail as this is uninsured (and you will not be reimbursed if the package is lost). Always keep your receipt. If you notice any damages when you unpack your items, please contact us.

Shopping, shipping and customs

Only Customers with a valid address may place orders in this web shop. We are able to deliver our products outside of USA.

In terms of payment,

We accept Paypal only. Making purchases in our web shop is secure (SSL). We use state of the art technology to keep your credit card information safe. For details on our security measures,

Please see terms and conditions.

Prices are stated in EURO, USD, or other depending on your destination country. Purchases can only be made in the currency available for the country where you choose your delivery to be made.

 

EU Countries: DuraScent is registered and operate out of the USA, under USA law.

DuraScent are also registered as a VAT (sales tax) applicable company in USA, our customs point of entry when shipping goods to the USA. Therefore all shipments to our USA customers will be automatically invoiced with the USA sales tax where applicable.* The sales tax may most likely not be refundable or deductible in your country, local exceptions may apply.